Frequently asked questions

Aquaelec supplies and supports utility metering across Mauritius — including smart metering with remote reads and frequent updates, and traditional postpaid metering — with dashboards and workflows built for property and utility managers.

We work with electricity and water metering. Solutions can be tailored to apartments, commercial buildings, estates and industrial sites depending on your metering and billing needs.

Aquaelec is based in Mauritius and focuses on deployments across the island. If you have a regional or multi-site requirement, contact us and we can discuss what is possible.

We use meters that carry the STS certification mark, ensuring international standards compliance.

Smart metering gives real-time visibility into usage and supports remote reading and modern billing workflows. Postpaid metering follows traditional billing cycles — read, bill, collect — and remains a strong fit for many properties and tariffs. The right choice depends on your building rules, tariff structure and how you want tenants or departments to engage with consumption data.

We deploy certified metering hardware and validated communication paths so readings used for billing and reporting are trustworthy. If something looks off, our support team can help investigate communication, configuration or on-site checks.

Many deployments include customer-facing tools or reports so residents or tenants can understand their consumption. What's available depends on your project setup and the portal options configured for your property.

Aquaelec's system monitors all meter activity and generates exception reports — flagging unusual consumption patterns early so issues are identified and addressed quickly.

The Aquaelec app is a Progressive Web App — no download needed. Visit mobi.aquaelec.com on any device. On Android your browser will prompt you to add it to your home screen. On iPhone tap the share icon and select "Add to Home Screen."

A Progressive Web App works like a native app but runs through your browser. It works on mobile, tablet and desktop — and because it's web-based it won't appear on the Google Play Store or Apple App Store.

Read your meter, monitor usage, set alerts and manage your account — from your phone, tablet or computer.

We usually start with a site assessment and metering plan, then installation and commissioning, followed by training and go-live with your team. Timelines vary with site size, access and integration requirements.

For ongoing support email brucem@aquaelec.com. For sales and new projects use brucem@aquaelec.com or call +230 5940 3466.

Use the Login button in the site header or the Client Login link in the footer. If you don't yet have credentials contact your property administrator or reach out to Aquaelec sales or support.

Email brucem@aquaelec.com. Banking detail changes require a completed Change Request form with supporting FICA documentation for security purposes.

Email brucem@aquaelec.com for after-hours support queries and we'll get back to you as soon as possible.